Booking & Studio Policies
Our policies protect both Smooth by Adina Skin and our clients while helping us provide a fair, professional and reliable appointment service.
By booking an appointment, you agree to the policies outlined below.
1. Payments / Cancellations / Rescheduling / No-Shows
1.1 Deposits
50% deposit required to make an appointment.
Deposits are non-refundable.
The deposit forms part of the payment for your appointment and will be deducted from the balance due.
If a payment request is sent to you, payment must be completed within the time stated in the request. An appointment is not confirmed until the required deposit has been received.
1.2 Payments
We accept:
PAYWAVE
We don't have EFTPOS. Contactless payment are available in the studio, surcharge applies.
CASH
We don't take cash payments.
BANK TRANSFER
Bank transfers must be completed before your appointment. Proof of payment may be requested.
Business bank account:
Sugar Waxing Beauty Studio Limited
03-1322-0302495-000
Reference your full name.
AFTERPAY
Afterpay is available on service value of $100+.
Any outstanding appointment balance must be paid in full before leaving the studio.
1.3 Cancellations & Changes
Please cancel or reschedule at least 24 hours before your appointment to avoid fees.
- 24+ hours’ notice: No fee
- Within 24 hours: 50% of the appointment fee
- Less than 4 hours’ notice or No Show: 100% of the appointment fee
No cancellations or changes allowed within 24 hours of the appointment.
In case of an emergency or sickness, contact us immediately by text the moment you know you will not attend.
If a deposit or prepayment has already been made, it may be applied toward any cancellation or No Show fee due.
Any remaining cancellation or No Show fee must be paid before another appointment can be booked.
1.4 Rescheduling
Appointments may be rescheduled without a fee when at least 24 hours’ notice is provided.
No cancellations or changes allowed within 24 hours of the appointment. Within 24 hours, 50% of the appointment fee applies. With less than 4 hours’ notice, 100% of the appointment fee applies.
In case of an emergency or sickness, contact us immediately by text the moment you know you will not attend.
1.5 No-Shows
A No Show is an appointment that is missed without cancelling.
No Shows are charged at 100% of the appointment fee.
Any unpaid balance must be settled before another appointment can be booked.
A 50% deposit is required to make an appointment, and deposits are non-refundable.
No Shows or repeated late cancellations may require full prepayment, restriction of online booking, or future appointments being declined.
2. Arriving Late
Please allow enough time for travel, parking and locating the studio.
If you are running late, please contact us as soon as possible.
Late arrivals may mean your treatment needs to be shortened, changed or cancelled so that the following client’s appointment is not affected.
If there is no longer enough time to safely and properly perform the booked treatment, the appointment may need to be cancelled and applicable fees may still apply.
Being significantly late without contacting us may be treated as a No Show.
3. Health & Illness
Please do not attend your appointment if you are unwell, contagious or experiencing symptoms that may put other clients or your therapist at risk.
In case of an emergency or sickness, contact us immediately by text the moment you know you will not attend.
Cancellation and rescheduling fees are based on the amount of notice provided.
For some treatments, we may need to postpone or decline treatment if there is a contraindication or if it would not be safe to proceed.
4. Attending Your Appointment
Please attend your appointment alone.
Children cannot be accommodated in the treatment room or waiting area and should not be brought to appointments.
Pets are not permitted in the studio.
Certified disability assistance dogs are welcome.
5. Clients Under 18
Clients under 18 must have written consent from a parent or legal guardian before treatment.
Some services may have additional age restrictions or may not be available to minors.
6. Conduct
Smooth by Adina Skin provides professional beauty and hair-removal treatments only.
Inappropriate, abusive, sexual, threatening or disrespectful behaviour will not be tolerated.
If inappropriate behaviour occurs, the appointment will be ended immediately and the full appointment fee will apply.
Future bookings may also be declined.
7. Outstanding Fees
Any outstanding appointment, cancellation or No Show fees must be paid before another appointment can be confirmed.
A 50% deposit is required to make an appointment, and deposits are non-refundable.
Repeated late cancellations or No Shows may require full prepayment for future appointments.
Smooth by Adina Skin reserves the right to restrict online booking or decline future appointments where fees remain unpaid or where there is a pattern of repeated cancellations, booking changes or No Shows.
8. Privacy
We collect personal, health and treatment information where necessary to manage appointments, process payments and safely provide our services.
Your information is handled confidentially and in accordance with our Privacy Policy.
Privacy Policy:
adinaskin.nz/privacy-policy
Privacy enquiries:
enquiry@adinaskin.nz
A 50% deposit is required to make an appointment. Deposits are non-refundable. Any outstanding cancellation or No Show fee must be settled before another appointment can be confirmed.