Cancellation & Rescheduling Policy

Cancellation and rescheduling

• 24 hours or more before your appointment: You can cancel or reschedule. If you have paid a deposit, it is non-refundable but can be transferred as credit towards a future appointment.
• Less than 24 hours before your appointment: The 50% deposit is forfeited when a deposit applies.
• No-show: A fee of 50% of the appointment value applies to clients covered by the payment policy. Any deposit already paid is applied to that fee, not charged in addition. Future bookings may be declined.
• If the studio cancels or cannot provide your service: Your deposit will be refunded.
• Emergency or illness: Please text 027 504 1547 (no calls) as soon as possible.

Deposits and booking confirmation

Most clients can book without a deposit or saved card. Clients with one previous late cancellation or no-show are required to pay a 50% deposit for all services. Deposits are non-refundable, except if the studio cancels or cannot provide the service. With at least 24 hours’ notice, the deposit can be transferred as credit towards a future appointment.

Appointments requiring a deposit are automatically cancelled if the deposit is not paid within 2 hours after booking.

Late arrivals may require treatment to be shortened, changed or cancelled so subsequent clients are not affected.

Health and attendance

• Do not attend while unwell, contagious or with conditions that make treatment unsuitable.
• Please attend alone. Children and pets are not accommodated, except certified disability assistance dogs.
• Clients under 18 must have written parent or legal guardian consent.

Professional conduct

Intimate waxing is a strictly professional grooming treatment. Sexualised comments, requests, deliberate sexual touching, inappropriate exposure or other inappropriate behaviour will end the appointment immediately.

The full fee applies and future appointments may be refused. An involuntary physiological response during an intimate treatment is not, by itself, misconduct.

Payments

Contactless payment is available in the studio. No surcharge on pay wave. 

Afterpay is available at checkout in salon. Any outstanding balance must be settled before leaving.