Appointment policy
Cancellation & Rescheduling Policy
Simple notice rules apply so appointment time can be offered fairly to other clients.
Changes & cancellations
- Changes or cancellations made at least 24 hours before your appointment avoid cancellation fees.
- Cancellations or changes made within 24 hours incur 50% of the appointment fee.
- Less than 4 hours’ notice and no-shows incur 100% of the appointment fee.
- Outstanding fees must be paid before another appointment can be booked.
Studio rules
- Please do not attend if you are unwell or contagious.
- Please attend alone. No children or pets; certified disability assistance dogs are welcome.
- Late arrival may shorten, change or cancel the service and applicable fees may apply.
- Inappropriate behaviour ends the appointment immediately and the full fee applies.
- Clients under 18 require written parent/guardian consent before booking.
Prepayment and booking-platform payment rules shown during checkout also apply to the appointment being booked.